SMS Terms

Last updated: November 6, 2026

These SMS Terms describe the text messaging program run by Home Rabbit LLC ("HomeRabbit," "we," "us," or "our") for users of the HomeRabbit app and platform. By opting in to receive text messages, you agree to these terms and to our Privacy Policy and Terms of Use.

1. Who receives messages

Homeowners and home service professionals who create a HomeRabbit account, provide a mobile phone number, and agree to receive text messages.

2. Types of messages

If you opt in, you may receive:

• One-time verification codes to sign in to or secure your account;
• Appointment and job updates, such as service requests, quotes, scheduling and schedule changes, reminders, and arrival notices; and
• New message alerts telling you that a homeowner or professional replied to you on the platform.

We do not send marketing or promotional text messages under this program. Non-urgent automated messages are not sent between 8 pm and 8 am in your local time.

3. How you consent

You opt in by checking a separate, unchecked consent box next to the mobile number field when you sign up or add your number in the HomeRabbit app or web app. The box states that you agree to receive automated text messages from HomeRabbit at the number provided and links to these SMS Terms and our Privacy Policy. Consent is not a condition of using HomeRabbit or of purchasing any good or service. Messages are sent using automated technology.

4. Opting out

You can stop messages at any time by replying STOP to any message. We will send one confirmation message, and then you will no longer receive texts from this program unless you opt in again. If you opt out, you will not be able to receive verification codes by text, so you will need another sign-in method such as email. You can also change your notification choices in your account settings.

5. Help

Reply HELP to any message, email [email protected], or call (352) 327-0337.

6. Carriers and availability

The program is available on participating U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and message and data rates from your carrier may apply.

7. Your information

We collect your mobile number only to provide the services above and to operate your account. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for more.

8. Changes

We may update these SMS Terms. The "Last updated" date shows the latest version. If we make a material change, we will tell you through the platform.

9. Contact

Home Rabbit LLC, 11226 SW 27th Ave, Gainesville, FL 32608. Email: [email protected]. Phone: (352) 327-0337.